Room Mate Luca

My stay was wonderful, traveling with friends and family. The rooms were beautifully designed, with thoughtful touches like chocolate treats left by our coffee table. Although our first room had a drainage issue, it was promptly resolved by Eleonora, who was attentive and proactive in addressing our concerns. A highlight of our stay was Aman, who made incredible coffee every morning—his kindness, warmth, and attentiveness truly added to our experience. I looked forward to my morning espresso and the delicious mini donuts each day. Breakfast was exceptionally good, with a variety of cakes, donuts, and other treats that made each morning special. Overall, it was a fantastic experience!

The room and facilities are beautiful, with many amenities offered. The building is cheerful, perfectly located, with cold AC and niceties such as toiletries, a mini bar, and evening pub available. The breakfast has a generous selection, and excellent extended hours (easy for those with jet lag, or an awkward schedule). The staff were very kind and accommodating (especially the man who serves at breakfast!) and the reception staff were incredibly helpful with holding my luggage, and assisting with a taxi. I can't stress how perfect the location is - it's very quiet overall, but located perfectly for a short walk to most destinations of interest.

Lovely hotel and friendly reception staff. Davide in particular, was really helpful with tips and asking how the day had gone. As a solo traveller, it’s nice when the hotel staff make an effort to ask how your trip is going. Got upgraded for a cheap price which was great. Families exactly as advertised and comfy beds. Close to the centre and the train station, with everything within walking distance. Breakfast was very limited for me as a vegetarian, but plenty of pastries etc to stock up on to keep me going. Shame there was not really many hot vegetarian breakfast options I’ll definitely stay again

I had an amazing stay at this hotel in Florence. The staff was exceptionally friendly and welcoming, especially the receptionists and a gentleman named Mudi, who went above and beyond to ensure our comfort. The breakfast was fantastic, offering a great variety of delicious options to start the day. The rooms were spotless and well-maintained, and the overall service was excellent. Additionally, the hotel’s location is very convenient, just a short walk from the city center, making it perfect for exploring Florence. Highly recommended for anyone visiting this beautiful city!

I had an interesting encounter with the front desk manager Aman and hotel manager Gianni. Originally, I made a mistake on my booking dates and I asked for a refund but the front desk person refused. When I was checking out Aman wanted to know why I rated the hotel 1 star. After I told them my experience, they proceeded to refund me 3/4 of what I paid on booking.com. The other 1/4 was lost to booking.com From this experience, I can at least say both Gianni and Aman are fair and honest people. I would be glad to stay at this hotel again.